Last updated: 28/07/2025
1. About This Policy
1.1 Who We Are
This Privacy Policy explains how Think Yard Pty Ltd (ACN 684 114 752), trading as GeniusHub Learning (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our services via https://geniushublearning.com (our “Website”).
Our services include:
- Online and in-person tutoring for Years 2–12
- GenieBuddy (our AI learning assistant)
- Learning resources and digital content
- Any future services we may introduce
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Your Consent
By using our website or services, you agree to the terms outlined in this policy and consent to our handling of your personal information. If you’re under 18, a parent or guardian must consent on your behalf.
If you do not agree, you should discontinue using our services.
3. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via our website or by email. Continued use of our services means you accept the updated terms.
4. What Information We Collect
We collect personal information from:
- Students (e.g. name, contact info, education level, tutoring history)
- Parents (e.g. contact and payment details)
- Tutors (e.g. qualifications, work history, compliance documents)
We may also collect:
- Account usage data and device information (e.g. log files, IP addresses)
- Communications (e.g. emails, chats, notes)
- Payment details (e.g. billing address, transaction history)
- Information from third parties (e.g. Google/Facebook login data)
We use cookies and similar technologies to enhance user experience and track performance. You can disable cookies via your browser, but this may affect functionality.
5. How We Use Your Information
We use your information to:
- Deliver personalised tutoring and support
- Track academic progress and learning outcomes
- Manage bookings, payments, and support
- Improve our services through analytics and feedback
- Provide marketing and service updates (you may opt out)
- Maintain platform security and integrity
6. Sharing Your Information
We may share your information:
- With your tutor (e.g. learning history, goals)
- With third-party service providers (e.g. payment processors)
- With your parent/guardian (if you are a student)
- As required by law or to enforce our terms
- In de-identified format for analytics and improvement
We do not sell your personal data.
7. How We Store and Protect Your Data
- All personal data is stored securely on Australian servers
- We use encryption, secure access protocols, and industry-standard safeguards
- We retain your data only as long as necessary for delivery of services or compliance
You may request deletion of your data by contacting us. We may retain certain records where legally required.
8. Access and Correction of Information
You can view and update your profile by logging in. You also have the right to:
- Request access to the data we hold about you
- Request correction of inaccurate or outdated data
- Request deletion or deactivation of your account
- Opt out of marketing communications at any time
To exercise these rights, email our Privacy Officer at: privacy@geniushublearning.com
9. Your Responsibilities and Rights
Your responsibilities:
- Keep your login credentials secure
- Notify us of any unauthorised access or changes
Your rights:
- Access or amend your personal data
- Request data portability or anonymisation
- Request to stop receiving promotional content
10. Contact Us
If you have questions, feedback or complaints regarding this Privacy Policy, contact:
Privacy Officer – GeniusHub Learning
Email: privacy@geniushublearning.com
Phone: 0451 907 192
We take your privacy seriously and will respond promptly to all enquiries.